- After 6 months they wanted to change the monthly agreed amount upwards. Disputed.
- After another 6 months they wanted to reduce the monthly agreed amount. Disputed.
- After another 6 months they wanted to change the monthly agreed amount upwards. Disputed.
- After another 5 months our deal is coming to an end, would you believe, they inform us our unit price will be more or less the same for our more or less the same usage band but the standard charge is going to increase by 25%. But if we change to a new tariff it will save us £3.50 a week. Not saving on the old agreement, of course not. Saving on the inflated threatened new rates. Annoyed rant at Customer Service ensured - how can you be sure of what you are offering us if in 4 years you can't make up your own mind???
Switch? Possibly but we may have to have a new smart meter installed and it means work trolling through reviews and recommendations. Even the industry watchdog said the other day that the cheapest deal is not necessarily the best deal if you take into account time and money wasted on poor customer service. Putting by a day, and 2 packets of chocolate biscuits, to tackle this problem.
I don't need electricity supplier I could be supplied by the steam from my head!
It's a mine field. I had to change when I moved because ovo energy couldn't give me the same rate again. So I quickly printed off my tariffs and usage and did a switch program. They found one with lower prices and lower day rate too. No smart meters here and no chance of one yet. But I read the meter every month and upload them and I get a new bill straight away.
ReplyDeleteThe only people who win are the energy companies who baffle you with hundreds of options, none of which are the cheapest in the long run. Hey ho!
ReplyDeletexx
We have switched electricity, gas, phones both landline and mobile, cancelled Virgin media to switch to Utility Warehouse and are saving £40 to £50 per month. We have a preloaded cash card so have cash back, more at some shops like Boots and Sainsbury’s, the cash is offset against our fuel bills.
ReplyDeleteUW doesn’t advertise, it is word of mouth, they give you a local contact who helps sort out the details. As we had taken the whole package UW arranged for all our light bulbs, except dimmer or fluorescent, to be changed to LED ones, nearly 70 in our case to save electricity. Our BG smart meter still shows are daily usage although the cost isn’t probably accurate it gives us a guide.
One good piece of advice we were given as we use Freeserve now was to use our iPads and Chromecast, it has worked very well for us.